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Technical Help (Online Classes)

- QUICK LOGIN INFO -

Blackboard/Email Username:

   first initial + last initial + last five digits of student ID     ||    Example: jd34567

Initial Password:
   first initial + last initial + six digit birthday (mmddyy)     ||    Example: jd011582

*Passwords are managed independently. Changing Blackboard will not change E-mail and vice versa.



For your online, hybrid, and/or Web-enhanced classes, you may occasionally have technological problems. Begin your assignments early to ensure that, if you do have technical issues, you will have enough time to correct the problems before your due dates. The following guide has been created to help you with common technical problems. If you simply would like to learn more about online learning at MCC, see the Online Learning page for a basic overview of what the technologies are and how they work together to provide online curriculum.

I Am Having Problems With Blackboard!

If you are having technical problems with Blackboard, call the Blackboard Assistance/Support number at 1-866-833-2953. The number is available to you twenty-four hours a day and seven days a week to help you with any of your technical problems with Blackboard.

However, if you have questions about your assignments, your grades, or other specifics about a course, please contact the instructor of the course. The toll-free number is designed to address only technical and computer problems.

I Forgot My Password(s)!

If you forget the password to your MCC e-mail account, please call the MCC E-mail Support Line at 252-789-0300. You will be asked for your MCC student ID number, so please have it handy when you call. If your call is after 5 PM or on a weekend, please leave your name and number, and an attendant will call you back as soon as possible.

If you are able to log into your MCC e-mail account but cannot log into your Blackboard account, then you can use Blackboard to reset your password, as follows:

  • Visit the Blackboard site. On the login page, click the "Forget Your Password?" link. You will be presented with two ways to reset your password. Choose only one method to reset your password. Then, click the Submit button to have instructions sent to your MCC e-mail account on how to change your Blackboard password. Check your MCC e-mail account to view these instructions.

If you still cannot login to Blackboard, call the Blackboard Assistance/Support number at 1-866-833-2953 or the MCC E-mail Support Line at 252-789-0300.

What Is My E-mail Address?

You may want to give your MCC e-mail address to someone. Your MCC e-mail address is as follows: your first initial, last initial, the last five digits of your student ID, and then the phrase @mcc.martincc.edu The following is an example:

  • jd34567@mcc.martincc.edu
What Is My Username and Password?

To login to Blackboard or your MCC e-mail account, you must have a username and password. For the current username and password mechanism, please see the 'Quick Login Info' at the top of this page or reference the MCC E-mail Access page.

Your username is the same across both systems, but your password can be different on each system. That is, changing your e-mail password does not change your Blackboard password and vice versa; you must manage each of these passwords individually. For your convenience, you may want to set all your passwords to be the same so that you must remember only one password instead of two separate passwords.

Which Web Browsers Can I Use to Access Blackboard?

For modern Microsoft Windows operating systems, the following browsers are fully supported:

  • Internet Explorer 9
  • Internet Explorer 8
  • Mozilla Firefox version 3.6 and higher
  • Google Chrome version 13.0 and higher

Other Microsoft Windows browsers may work, but they have not been fully tested and verified by MCC. The staff at MCC is working to add more supported browsers, so occasionally check this page for updates. Internet Explorer 8 and Internet Explorer 9 were tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates Internet Explorer 7 behavior).

Internet Explorer 6 and Internet Explorer 7 are no longer supported, so please update or change your Web browser if you are using either of these.

Mozilla Firefox versions lower than 3.6 are no longer supported. No version of Safari on Microsoft Windows is supported.

For Mac OS X, the following browsers are supported:

  • Safari 5.0
  • Safari 4.0
  • Mozilla Firefox version 3.6 and higher
  • Google Chrome version 13.0 and higher

Other Mac OS X browsers may work, but they have not been fully tested and verified by MCC. The staff at MCC is working to add more supported browsers, so occasionally check this page for updates.

Do I Need Anything Else?

For optimal performance in your online classes, download and install the following free-of-charge browser plug-ins and helper applications (some of which you may already have):

In addition, most of your classes will require word-processing software, presentation software, and spreadsheet software. The latest version of Microsoft Office is the most popular suite of software that fulfills these needs and can be purchased from the MCC Bookstore. However, alternatives (such as the popular Open Office suite and Google Docs) may also be permitted by your instructor(s). Check with your instructor(s) if you are unsure, as some instructors require certain software.